Is there a download limit or will my download link expire?
No, there is no limit to your downloads and your download link will not expire. You may download your purchases as often as you need, whenever you need them.
I lost my order email!
That’s okay! You can get your order email sent to you again via this link.
I don’t have a PayPal account. Can I pay a different way?
Sorry, but all payments must be processed through PayPal. However, you don’t have to use money from your PayPal account to pay for your order. You can also pay via credit card through PayPal.
How will I receive my printable?
As soon as your purchase is complete, you will immediately be given a download link for your purchase from SendOwl. An email will also be sent to you with your download link. If you don’t get this email, wait 15 minutes, then check your email’s spam folder (the delivery email will come from [email protected]). If you still don’t receive your order after that time, please contact us at help [at] ACultivatedNest.com.
Can I download my purchases on my mobile device?
Yes you can, but make sure you know where your device saves downloaded files. Also be aware that some products are delivered as ZIP folders. Which means that you would have to extract them first to get to the files. While this is easy on a computer, it can be difficult on a mobile device and may even require a special app. So overall, we don’t recommend downloading your purchases on a mobile device.
Can I sell my purchased files to someone else?
All printables sold on ACultivatedNest.com are for personal use only. Do not re-sell, re-distribute, or attempt to profit from the printables. Also do not attempt to claim copyrights to the printables.
I’m from the EU and can’t purchase any of your printables.
We’re sorry for the inconvenience, but the A Cultivated Nest shop is currently not open to any EU countries at this time due to VAT taxes. As a small shop, we’re not yet ready to deal with those tax complexities, but we hope to be open to everyone in the future!
Do you offer refunds?
Because we sell digital items, it’s not really possible to return a purchase. So for this reason, we do not offer refunds/returns. However, if you notice something wrong with your purchased file(s) within 30 days of your purchase, contact us at help [at] ACultivatedNest.com. We will attempt to fix the issue, and if we are unable to fix it, we will issue you a refund. The issue must be related to the file(s) (like corrupted files or missing parts), and not to software or hardware on your system. Before you make your purchase, please read the product details in full to ensure you have compatible software.
If you have a shop related question that isn’t answered by the FAQ above, please contact us at help [at] ACultivatedNest.com. For blog related questions, use our contact form.